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ShoeDog Consulting

Meet Steve:

Steve Purdum brings more than four decades of experience in the clothing and footwear industry, beginning with eight years in the clothing business before joining Brown’s Shoe Fit Co. in 1990 and completing its management training program. Over the next several decades, he built a reputation for elevating stores through strong merchandising, customer-focused leadership, and a deep understanding of independent retail.

During his 16 years in Norfolk, Nebraska, Steve transformed the local Brown’s Shoe Fit location from 74th in company ranking into a top‑15 performer. He later brought that same energy to Hutchinson, Kansas, continuing to grow the store into one of the company’s most successful locations until his retirement in 2026. His stores became known across their trade areas for exceptional customer service and standout fashion appeal.

Today, as the founder of Shoedog Consulting, Steve works directly with independent retailers to help them merchandise smarter, plan inventory effectively, and design store layouts that truly sell. His philosophy is rooted in hands‑on retail leadership — the belief that the most important decisions happen on the sales floor. His consulting partnerships often include seasonal in‑store visits, monthly strategic conversations, and ongoing support throughout the year.


Based in Hutchinson, Kansas, Steve focuses  especially on supporting next‑generation store owners who want to grow with guidance from someone who has spent a career walking the floor, serving customers, and building sustainable retail businesses.

Customer Experience – Inspired by Unreasonable Hospitality

Creating unforgettable customer experiences by going beyond expectations—making people feel seen, valued, and welcomed in every interaction. This approach draws inspiration from the principles of hospitality leadership: thoughtful details, meaningful gestures, and elevating everyday moments.

Customer Journey Mapping

  • Design the experience intentionally from entry to exit.
  • Identify emotional touch points that create lasting memories.
  •  Remove friction and replace it with moments of care.
  • Focus on how you want customers to *feel*, not just what you want them to see.

Service Interaction Design

  •  Create layout flows that make staff‑customer engagement effortless.
  • Use visual cues and storytelling displays to spark connection.
  • Ensure signage brings clarity—not clutter—to the experience.
  • Empower staff to personalize interactions in meaningful ways.

Seasonal Experience Strategy

  • Give each season a theme rooted in generosity and intentionality.
  • Refresh layouts to match seasonal customer behaviors and needs.
  • Provide staff with simple, memorable service focuses each season.

Staff Coaching & Training

  • Teach staff to read customer cues and anticipate needs.
  • Build consistent habits that reflect pride and hospitality.
  • Encourage the team to create small, personal gestures that delight customers.

Customer Perception

“What do you want your store to look like — and how do you want customers to feel?”

With over 40 years in the retail industry, Steve knows that the most important decisions happen on the sales floor. Customer Perception helps you shape the look, flow, and feel of your store so customers enjoy their experience and return again and again.

Store Layout Design

  • Evaluate customer flow, traffic patterns, and sightlines.
  • Improve layout for easier shopping and increased sales.
  • Optimize fixture placement and department organization.moments of care.

Visual Merchandising Support

  • Build strong focal points and impactful displays.
  • Train your team on core merchandising principles.
  • Keep your store fresh, inviting, and on‑brand.interactions in meaningful ways.

Before & After Video Walk‑Throughs

  • Initial assessment to identify opportunities.
  • Follow‑up walk‑through showing improvements.
  • Easy action checklist for continued progress.service focuses each season.

Seasonal Visit & Monthly Zoom Support

  • One in‑store visit per season.
  • Two Zoom check‑ins each month.
  • Phone/text support as needed.

New Store & Remodel Support

  • Layout and traffic‑flow planning.
  • Fixture placement guidance.
  • Opening‑day presentation setup.

See Pricing

Contact Steve

Steve is available to answer any questions you have regarding Shoe Dog Consulting's services!

steve@windonx.com call/text: (620) 921-0804

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