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ShoeDog Consulting

Meet Steve:

Steve Purdum brings more than four decades of experience in the clothing and footwear industry, beginning with eight years in the clothing business before joining Brown’s Shoe Fit Co. in 1990 and completing its management training program. Over the next several decades, he built a reputation for elevating stores through strong merchandising, customer-focused leadership, and a deep understanding of independent retail.

During his 16 years in Norfolk, Nebraska, Steve transformed the local Brown’s Shoe Fit location from 74th in company ranking into a top‑15 performer. He later brought that same energy to Hutchinson, Kansas, continuing to grow the store into one of the company’s most successful locations until his retirement in 2026. His stores became known across their trade areas for exceptional customer service and standout fashion appeal.

Today, as the founder of Shoedog Consulting, Steve works directly with independent retailers to help them merchandise smarter, plan inventory effectively, and design store layouts that truly sell. His philosophy is rooted in hands‑on retail leadership — the belief that the most important decisions happen on the sales floor. His consulting partnerships often include seasonal in‑store visits, monthly strategic conversations, and ongoing support throughout the year.


Based in Hutchinson, Kansas, Steve focuses  especially on supporting next‑generation store owners who want to grow with guidance from someone who has spent a career walking the floor, serving customers, and building sustainable retail businesses.

Retail Merchandising… Above and Beyond

Helping you shape how your customers see and experience your store.

With over 40 years in the retail industry, Steve knows that the most important decisions

happen on the sales floor. His hands-on approach helps stores elevate presentation, layout,

and merchandising to create an intentional, memorable customer experience.

Store Layout Design

  • Evaluate customer flow, traffic patterns, and sightlines.
  • Improve layout for easier shopping and increased sales.
  • Optimize fixture placement and department organization

Visual Merchandising Support

  • Build strong focal points and impactful displays.
  • Train your team on core merchandising principles.
  • Keep your store fresh, inviting, and on‑brand.

Before & After Video Walk‑Throughs

  • Initial assessment to identify opportunities.
  • Follow‑up walk‑through showing improvements.
  • Action checklist for continued progress.

Seasonal Visit & Monthly Zoom Support

  • One in‑store visit per season.
  • One Zoom check‑in each month.
  • Phone/text support as needed.

Total Store Facelift

  • 1-week in-store total refresh.
  • total store re-set.
  • 1 follow-up zoom.  

New Store & Remodel Support

  • Layout and traffic‑flow planning.
  • Fixture placement guidance.
  • Opening‑day presentation setup.

Retail Merchandising… Above and Beyond — Customer Experience

Inspired by the principles of hospitality leadership, this coaching helps stores create unforgettable experiences by going beyond expectations—making customers feel seen, valued, and welcomed.

Customer Journey Mapping

  • Design the experience intentionally from entry to exit.
  • Identify emotional touch points that create lasting memories.
  •  Remove friction and replace it with moments of care.
  • Focus on how you want customers to *feel*.

Service Interaction Design

  •  Create layout flows that make staff‑customer engagement effortless.
  • Use visual cues and storytelling displays to spark connection.
  • Ensure signage brings clarity and confidence.
  • Empower staff to personalize interactions in meaningful ways.

Seasonal Experience Strategy

  • Give each season a theme rooted in generosity and intentionality.
  • Refresh layouts to match seasonal customer behaviors.
  • Provide staff with focused seasonal talking points. 

Staff Coaching & Training

  • Teach staff to read customer cues and anticipate needs.
  • Build consistent habits that reflect pride and hospitality.
  • Encourage thoughtful, memorable gestures that delight customers. 

See Pricing

Contact Steve

Steve is available to answer any questions you have regarding Shoe Dog Consulting's services!

steve@windonx.com call/text: (620) 921-0804

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